Passengers booked on the Goa to Pune flight scheduled for 8 PM faced an exasperating ordeal as the flight was delayed by more than four hours, finally taking off past midnight. The airline neither provided any advance intimation about the delay nor offered an apology, leaving travelers stranded and anxious.
The lack of communication was compounded by the absence of basic passenger amenities during the extended wait. No food or refreshments were offered, causing discomfort among passengers who had to endure the long delay without any assistance. This neglect of passenger welfare drew sharp criticism from those affected.
The situation deteriorated further upon arrival at Pune airport. Contrary to standard procedure, no pickup bus was arranged to transport passengers safely from the aircraft to the arrivals terminal. As a result, passengers were forced to walk long distances through poorly lit and crowded areas of the airport, exposing them to safety hazards. Several travelers expressed concern over the risk of accidents and discomfort, especially for elderly passengers and those with children.
Eyewitnesses also reported tense exchanges between the airline’s manager and ground staff, highlighting poor coordination and unprofessional handling of the situation. The visible discord among staff members only added to the passengers’ frustration and sense of insecurity.
This incident has raised serious questions about the airline’s operational management and the airport authorities’ oversight. Passengers have demanded accountability and better customer service standards to prevent such distressing experiences in the future. Many have urged for improved communication protocols, timely updates, and adequate passenger support during delays.
In an era where customer experience is paramount, such lapses not only tarnish the airline’s reputation but also undermine passenger trust. Authorities must take stringent measures to ensure safety, comfort, and transparency for travelers.
