IndiGo has completed the processing of outstanding refunds to passengers, totaling ₹610 crore, for flights that were canceled. According to a statement from the aviation ministry, IndiGo's flight operations rose from 706 last Friday to 1,565 last Saturday, with expectations to reach 1,650 by the end of Sunday, December 7.
The airline stated that cancellations were executed earlier, enabling them to notify customers more promptly, unlike the previous week, which led to disorder at airports nationwide and affected the operations of other airlines too.
IndiGo was actively managing the situation, announcing that its board of directors had established a crisis management team. This team includes chairman V S Mehta, directors Gregg Saretsky, Mike Whitaker, and Amitabh Kant, along with CEO Pieter Elbers.
An IndiGo spokesperson added that the group has been meeting regularly to monitor the situation and is being constantly updated by management on the measures being undertaken to restore normal operations, aiming to address the hardships faced by customers and other stakeholders as quickly as possible while also restoring operational integrity across the airline's network.
The turmoil persisted for the sixth consecutive day on Sunday as IndiGo cancelled approximately 650 flights nationwide, announcing that normal operations would resume by December 10. Major airports such as Delhi, Mumbai, Bengaluru, Hyderabad, and Kolkata were the hardest hit, experiencing the highest number of cancellations.
Prior to this, there were already widespread cancellations and disruptions, leaving passengers stranded at airports.At the same time, the airline requested an extension to reply to the show cause notice issued by the Directorate General of Civil Aviation (DGCA) to its CEO and accountable manager.
