To offer doorstep Digital Life Certificate (DLC) services to pensioners under the Employees’ Pension Scheme, 1995 (EPS’95), India Post Payments Bank (IPPB) has collaborated with the Employees’ Provident Fund Organisation (EPFO), a branch of the Ministry of Labour & Employment, Government of India.
In 2020, IPPB launched a Doorstep Service to create a Digital Life Certificate, known as Jeevan Pramaan. This service employs Aadhaar-based biometric verification to expedite the process of issuing the Jeevan Pramaan.
What advantages will the doorstep DLC service of India Post Payments Bank offer to EPS pensioners?
IPPB plans to utilize its extensive network, which includes doorstep banking devices, to help EPFO pensioners submit their Digital Life Certificates from home. This will be achieved through a digital process involving face authentication technology and fingerprint biometric verification, removing the necessity for pensioners to visit bank branches or EPFO offices to submit traditional documents.
Are there any charges linked to utilizing the doorstep banking service?
The Employees' Provident Fund Organisation (EPFO) will cover all expenses for issuing digital life certificates, offering this service at no cost to its pensioners. To submit a life certificate (Jeevan Pramaan) using the doorstep banking service, a pensioner should reach out to their postman, Gramin Dak Sevak, or visit the nearest Post Office. They must provide their Aadhaar number and pension details, and authenticate the request using Aadhaar-linked facial recognition or fingerprint biometric authentication.
Once the certificate generation process is finished, the pensioner will receive a confirmation SMS on their mobile phone, and the certificate will be accessible online at:
https://jeevanpramaan.gov.in/v1.0/ the following day.
What is a digital life certificate?
The digital life certificate, known as Jeevan Pramaan, is a biometric-enabled service designed for pensioners. This service is available to pensioners from the central or state government, the Employees’ Provident Fund Organisation (EPFO), or any other government body where the pension disbursing agency supports DLC. With this facility, pensioners can avoid visiting the disbursing agency's office for the physical submission of their life certificate. Instead, they can utilize the Aadhaar-enabled biometric authentication process to create a DLC.
Items to prepare before creating DLC
A pensioner is required to possess an Aadhaar number and an active mobile number. The Aadhaar number should already be registered with the pension disbursing agency, such as a bank or post office.
Additionally, the pensioner should have the following details readily available-
Type of pension
Sanctioning authority
Disbursing agency
PPO number
Account number (pension)
In case the pensioner has got the DLC generated in the previous years, then these details are auto-populated.
Information about the IPPB's home banking service
This service is accessible to both IPPB and non-IPPB clients. To utilize the DLC service, customers can either visit the nearest post office or request a postman/Grameen Dak Sevak to visit their doorstep. Additionally, the Department of Posts has facilitated the scheduling of doorstep requests via the Post Info app or the website 'https://ccc.cept.gov.in/ServiceRequest/request.aspx' for booking through India Post.
The process of issuing a DLC is entirely digital, smooth, and without any complications, with the certificate being produced immediately. Upon successful completion, a Pramaan ID is created and provided to the pensioner. After the Pramaan ID is generated, pensioners can download the DLC via the link - https://jeevanpramaan.gov.in/ppouser/login. There are no doorstep charges for either IPPB or non-IPPB customers for obtaining the DLC.
