Pimpri Chinchwad Municipal Corporation (PCMC) has ushered in a new era of governance by becoming India’s first major municipal body to achieve 100% paperless administration. Since April 1, 2025, every file, tapal, and citizen service has been processed digitally, setting a national benchmark for smart, transparent, and efficient governance.
PCMC has processed over 32,000 tapals (official communications) and 3,700 files across all 54 departments without a single physical file changing hands. This historic transition was made possible by the seamless integration of advanced digital platforms, including SAP, GIS, and a robust ERP system.
Streamlines internal processes, automates approvals, and ensures real-time tracking of files and communications.
Enhances urban planning, property management, and engineering project monitoring with spatial data intelligence.
Integrates payroll, finance, HR, and citizen-facing services into a single, unified digital ecosystem.
PCMC’s leadership credits the dedication, adaptability, and commitment of all Heads of Departments and employees for making this seamless transition possible. Their willingness to embrace change has set a new standard for municipal governance nationwide.
PCMC’s achievement is being hailed as a model for other Indian cities aspiring to smart city status. The integration of SAP, GIS, and ERP not only streamlines internal operations but also enhances the quality and accessibility of citizen services. By eliminating paper, the corporation is also contributing to environmental sustainability.
PCMC’s digital journey is far from over. The administration is committed to ongoing learning, innovation, and improvement. Plans are underway to further enhance digital citizen engagement, introduce AI-powered analytics for better decision-making, and expand the range of online services.
