India is preparing to introduce its own verified caller identification system, which will operate independently of third-party apps like Truecaller. The Telecom Regulatory Authority of India (TRAI) has approved the Department of Telecommunications’ (DoT) Calling Name Presentation (CNAP) framework, which pulls caller details directly from telecom operators and displays the registered name on users’ mobile phones.
Currently being tested by network operators in select regions, CNAP is expected to roll out nationwide by March 31, 2026. This initiative aims to make phone communications more secure and transparent for millions of subscribers across the country.
In contrast to existing caller ID systems that merely display the phone number, CNAP will retrieve the verified name from official telecom databases, allowing users to identify the caller before picking up. This is anticipated to enhance trust and assist users in steering clear of unwanted or scam calls.
TRAI states that the feature will be automatically activated for all users, but those who do not wish to have their name shown can choose to opt out by reaching out to their telecom provider. CNAP requires telecom operators to maintain a CNAM database linking numbers to KYC-verified names. When a call is made, the recipient’s provider fetches the registered name and displays it instantly, working on both smartphones and basic phones.
Before approval, the Department of Telecommunications conducted CNAP trials across multiple Indian cities on 4G and 5G networks. Despite some technical hurdles, the system proved effective in reliably identifying callers.
With backend integration underway at major telecom operators, CNAP will roll out as part of regular mobile services, removing the need for separate ID apps. Once implemented nationwide, it could become one of the world’s largest official caller ID systems, using verified KYC data to improve accuracy and reduce spam and scam calls.
