At Meta Platforms, formerly Facebook, CEO Mark Zuckerberg’s approach to feedback has become a defining element of the company’s culture—and, according to Meta’s Chief Financial Officer Susan Li, a key driver of its ongoing success.
Speaking at a recent industry conference in San Francisco, Susan Li offered rare public insight into the inner workings of Meta’s executive team. “Mark is world-class at giving feedback,” Li said, highlighting how Zuckerberg’s direct yet constructive communication style sets the tone for the entire organization. “He’s able to deliver even the toughest critiques in a way that motivates, not discourages. That’s a rare skill, especially at the scale we operate.”
Li, who has worked closely with Zuckerberg since assuming the CFO role in 2022, emphasized that his feedback isn’t just reserved for top executives. “Whether you’re an engineer, a product manager, or part of the finance team, Mark’s door is open. He’s deeply engaged with teams across the company, and his feedback is always specific, actionable, and focused on the bigger picture.”
Zuckerberg’s feedback philosophy is deeply embedded in Meta’s corporate culture. Employees are encouraged to seek and give feedback at all levels, fostering an environment where ideas are challenged and improved, not stifled. This culture of open communication has been credited with Meta’s rapid product development cycles and its ability to stay ahead in the fiercely competitive tech landscape.
Li also pointed out that this feedback-rich environment helps Meta attract and retain top talent. “People want to work where they can grow. Mark’s approach ensures that everyone, from interns to VPs, knows where they stand and how they can get better.”
Meta’s financial performance in recent years has reflected the benefits of this leadership style. Despite industry headwinds and regulatory scrutiny, the company has continued to post strong revenue growth, launch successful new products, and maintain its position as a global technology leader.
Analysts suggest that Zuckerberg’s feedback-driven management is a key factor in Meta’s resilience. “Innovation thrives in environments where feedback is both honest and supportive,” said tech industry analyst Priya Sharma. “Zuckerberg’s method is a model other leaders would do well to study.”
