On April 1, 2025, State Bank of India (SBI) customers experienced a temporary disruption in digital services, including the YONO app, UPI, and online banking. This outage was part of the bank's annual closing activities, which are essential for finalising financial records and ensuring a smooth transition into the new fiscal year.
SBI, like other banks, conducts annual closing procedures to reconcile accounts, finalise financial statements, and update interest rates and loan balances for the upcoming year. This process requires temporary downtime for certain digital services. The bank had notified customers in advance that services would be unavailable between 1:00 PM and 4:00 PM IST on April 1, 2025. During this period, UPI Lite and ATM services remained operational to minimize inconvenience.
Many customers reported issues with mobile banking and fund transfers, with over 800 complaints logged on Downdetector. About 64% of these complaints were related to mobile banking, while 33% pertained to fund transfer issues. SBI advised customers to use UPI Lite for small transactions and ATMs for cash withdrawals during the downtime. Customers were also encouraged to use debit or credit cards from other banks for uninterrupted transactions.
While the temporary disruption in SBI's digital services caused inconvenience, it was a necessary step for the bank's annual financial closing. Services have resumed, customers can now access all banking facilities without interruption.
