Pune: A favorable verdict from the District Consumer Disputes Redressal Forum may bring relief to consumers, but the struggle does not always end there.
Many consumers face challenges in enforcing these orders due to non-compliance by service providers. This often leads to further legal battles, adding to the consumer’s burden.
In numerous cases, service providers fail to adhere to the orders passed by the district forum. As a result, consumers are forced to initiate additional legal processes to ensure compliance.
Some consumers even find themselves defending their cases in the State Consumer Forum if the service provider files an appeal.
Case Study: Car Purchase Dispute
A recent case highlights these challenges. Sagar, a Pune resident, purchased a car from a reputed automobile company. However, the car's paint had defects, and when Sagar requested a replacement, the company refused. Frustrated, he approached the district forum, seeking a refund for the car's cost.
The forum ruled in Sagar’s favor and directed the company and the dealership to refund the amount. However, the company appealed the decision in the State Consumer Forum, forcing Sagar to present his case again. Ultimately, the state forum upheld the district court's order, directing the company to refund the amount.
Common Defaulters and Reasons for Appeals
Certain industries frequently challenge consumer court orders, including:
Real Estate Developers: Often due to large compensation amounts involved.
Insurance Companies: Multiple complaints filed by consumers exacerbate the issue.
Travel Companies: Appeals are common when refunds or compensation amounts are high.
Consumer Protection Act Provisions
Consumers facing non-compliance of forum orders can file an application under Sections 71 and 72 of the Consumer Protection Act.
Advocate Dnyanraj Gajanan Sant, Vice-President of the Consumer Advocate Association, confirmed that such legal provisions are available to safeguard consumer interests.
Despite these legal remedies, consumers often find the process lengthy and exhausting, highlighting the need for stricter enforcement mechanisms.