Pune: Persistent Systems has been awarded the 2024 ISG Star of Excellence Overall Award for superior customer experience. The award was conferred by Information Services Group (ISG).
In addition to the Overall Award, Persistent received accolades in three key categories:
Most Adaptable Partner
Universal Information Technology Outsourcing (ITO)
Outstanding Service in the Americas Region
Persistent achieved an industry-leading Customer Experience (CX) score of 87.9, significantly surpassing the industry average of 72.7.
This distinction underscores the company’s commitment to exceeding client expectations and fostering strong, value-driven partnerships.
Recognition for Excellence
ISG’s Star of Excellence Awards evaluate service providers based on feedback from enterprise customers across six critical pillars: collaboration, delivery, business continuity, governance, innovation, and cultural fit.
Persistent was the only provider to secure wins in four categories, cementing its position as a leader in customer satisfaction and innovation.
Sandeep Kalra, CEO and Executive Director of Persistent, expressed his gratitude for the recognition, stating:
"At Persistent, our focus is on understanding client needs, delivering innovative solutions, and building trust through proactive engagement. These awards, based on customer feedback, validate our commitment to creating enduring partnerships and driving client success. We are deeply honored to receive this acknowledgment, which reflects our relentless pursuit of excellence."
Jan Erik Aase, Partner and Global Head of ISG Provider Lens, praised Persistent's achievement:
"Persistent Systems has set a new benchmark in customer satisfaction, earning the top honor for its adaptability, innovation, and client-focused approach. Their success in fostering collaborative partnerships and exceeding customer expectations is a testament to their leadership in the technology space."