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Tech Takes Off at Indian Airports

Digital Innovation Transforms Passenger Experience and Airport Operations Across India

Pragati Chougule

India’s aviation sector is witnessing a technological revolution, with airports nationwide rapidly adopting advanced digital solutions to streamline operations, enhance safety, and deliver a seamless passenger experience. From artificial intelligence (AI) and biometrics to digital twins and predictive analytics, Indian airports are setting new global benchmarks for operational excellence and customer satisfaction.

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One of the most visible changes for travelers is the rise of smart terminals powered by integrated digital technologies. Airports like Delhi, Mumbai, Bengaluru, and Hyderabad have implemented biometric-based entry and boarding systems—notably through the government’s Digi Yatra initiative. Digi Yatra leverages facial recognition to enable contactless, paperless movement through terminals, eliminating the need for physical ID checks and speeding up security and boarding processes. The initiative, now covering major airports and expanding to more, aims to serve 90% of India’s domestic flying population and is preparing for international pilot projects in 2025.

Baggage management has been transformed by AI-driven reconciliation systems and high-speed automated sorting. Airports such as Hyderabad and Bengaluru have deployed digital twin-powered operations centers and biometric-enabled self-bag drop kiosks, allowing passengers to check in luggage using facial recognition. AI-powered CT scanners and inline baggage handling systems at airports like Trichy and Mumbai provide real-time tracking, reduce misplacements, and enhance security by instantly flagging suspicious items.

Centralized Airport Operations Control Centres (AOCCs) are now the nerve centers for real-time management of ground activities, improving coordination between airport authorities, airlines, and ground staff. Predictive analytics, powered by AI and machine learning, optimize gate allocation, aircraft turnaround, and runway occupancy. Delhi’s Unified Total Airside Management (UTAM) system, launched in March 2025, integrates IoT and AI to monitor vehicles, predict delays, and optimize operations.

Instrument Landing System (ILS) upgrades at airports like Chennai, Bengaluru, and Hyderabad have improved safety and operational efficiency, especially in low-visibility conditions, by providing precise landing guidance.

Modern airports, including Bengaluru’s Terminal 2 and the upcoming Noida International Airport, are using Building Information Modelling (BIM) for collaborative, data-driven design and construction. BIM enables real-time visualization, clash detection, and workflow optimization, ensuring projects are delivered on time and to high standards.

With the increasing digitalization of airport operations, cybersecurity has become a top priority. Airports are investing in comprehensive strategies to protect networks, passenger data, and critical infrastructure from evolving cyber threats, ensuring long-term operational resilience.

The Indian government’s ambitious plans include developing 50 more airports and connecting 120 new destinations in the next five years. As the aviation sector expands, the integration of AI, IoT, automation, and biometrics will continue to drive efficiency, safety, and passenger satisfaction.

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