Pune: The Bharat Sanchar Nigam Limited (BSNL) Pune is receiving on an average 412 complaints regarding interruptions in landline, broadband, internet, mobile services every day. Acting swiftly on it, BSNL was successful in resolving 24 complaints in just 72 hours, which accounts for 63.83 per cent of complaints in total.
Principal General Manager of BSNL Pune Sandeep Sawarkar informed about protective & preventive measures taken by BSNL Pune during COVID-19 outbreak.
He said, “BSNL Pune Team was on the job 24x7 to maintain the telecom services. Telephones, internet and mobile services of BSNL are working efficiently nevertheless. Due to COVID-19, there have been some delays in attending to the complaints. Still, we are trying our best to run the communication network uninterruptedly.”
The officials of BSNL receive on an average 412 complaints every day; however, out of this, only 146 complaints were resolved in less than 24 hours, which is 35.43 per cent while the rest 263 complaints were resolved in 24 to 72 hours, which amounted to 63.83 per cent of the resolution.
Sawarkar said, “All numbers of State Control Rooms, police, hospitals, ambulance, local administration are ready 24x7. We all BSNL employees know that BSNL is a strategic asset of the Government, and we all are working in that way.”
“Sometimes, the internet becomes slow, and we try to maintain the average speed, but the issue remains only for a few minutes. Apart from this, mobile network is also a concern; we receive online complaints that in some areas, mobile networks are not working properly or becoming slow. To resolve these issues, it takes almost 24 hours,” said the senior officer.
Meanwhile, the telco has also extended the validity of plans till May 5. BSNL has also launched ‘Recharge Helpline’ on toll-free number 5670099, for subscribers with facilities of “Ghar Baithe Recharge” and “Apno Ki Madad Se Recharge”, for all the subscribers who are not able to recharge through digital platforms. Sawarkar said, “BSNL firmly stands beside its subscribers during this crisis period, and we request the subscribers to “Go Digital” for recharging their accounts. Several options available for recharge include MyBSNL mobile app.”