Several users, globally and in India, found themselves experiencing an unexplained 'crash' on their Android phones on Tuesday. However, Google, in a statement, said that it is working on a fix.

Google acknowledged issues with Gmail on Android on the Google Workspace status page. It further recommended using the desktop version until it comes up with a solution for the same.

"We're aware of a problem with Gmail affecting a significant subset of users. The affected users are unable to access Gmail. We will provide an update, detailing when we expect to resolve the problem," Google said in a statement.

"Affected users can use the desktop Gmail Web interface instead of the Gmail Android app," the company advised.

Additionally, Samsung took to Twitter to acknowledge the issue faced by a user and offer a solution.

"Please remove the Webview Update and then restart the phone," it tweeted from its US support Twitter account.

The issue is apparently owing to a system component known as Android System WebView that lets Android apps display web content.

Affected users reported that the Gmail app on Android crashed.

"Here are the steps: Go settings > apps > tap the three dots in the top right corner > show system apps > search for Android System WebView > select Uninstall updates," Samsung posted.