Pune residents who have struggled to get their complaints heard at the Pune Municipal Corporation (PMC) can now expect a more direct grievance redressal system. With the municipal elections delayed for over three years, PMC has been under administrative rule, leading to citizens facing difficulties in addressing civic issues. To improve accessibility, PMC has launched a dedicated grievance redressal system that allows citizens to submit their complaints directly before Additional Commissioners every Monday and Thursday.
Dedicated Chamber for Complaint Resolution
To facilitate this process, PMC has converted the spectator gallery of the Chhatrapati Shivaji Maharaj Auditorium in the old PMC building into a grievance redressal chamber. The chamber was inspected on Friday (March 28) by Municipal Commissioner Dr. Rajendra Bhosale, who ensured its readiness. City Engineer Prashant Waghmare was also present during the visit.
The chamber can accommodate around 150 citizens at a time, and both Additional Commissioners will be personally present to listen to and resolve complaints.
Addressing the Longstanding Issue of Citizen Complaints
PMC Commissioner Rajendra Bhosale explained the rationale behind the initiative, highlighting that many citizens visit PMC headquarters daily, with a large number wanting to meet the Municipal Commissioner.
On public meeting days (Mondays and Thursdays), the Commissioner’s office on the fourth floor experiences heavy crowding, making it difficult for many to gain access. Some citizens leave without being able to meet the Commissioner, while others express frustration over unresolved issues despite contacting department heads.
The new grievance redressal system ensures that all complaints are properly heard and addressed.